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Frequently Asked Questions

Received a Faulty Item


Oh dear - although we hope this never happens, if you have received an item from this website with a defect then please contact us at and we will organise a replacement and/or solution as soon as possible.


Can I make changes to my order?


Carino Collections is unable to cancel an order once it has been placed, as we work hard to process and dispatch all orders as quickly as possible. If you have made a mistake with the items you have purchased or the nominated shipping address for your order, please get in touch as soon as possible and we may be able to intercept the dispatch of your order and change this for you.


How long will my order take until delivered ?


Visit out Shipping/delivery page for timeframe breakdowns. Click Here


Do we offer International delivery?


Yes, time frames for international delivery can be found on our Shipping/delivery page. Click Here


How do I process a return?


All returns must be in line with our return policy which can be found on our returns page along with how to process a return. Click Here


What payment methods do we accept.


We accept Paypal, Google Pay, Apple Pay and all credit cards. For Australian customers, we offer Afterpay.


Still have an unanswered question?

Send us an email


Our Friendly Staff will address any questions between 10am - 4pm Monday - Friday (not including public holidays)

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